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Frequently Asked Questions

Cebaje FAQ — all your questions answered, right here

From registration to payments, bonuses, and games — answers to all common questions are here in plain English. If you can't find what you need, reach out to our support centre.

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Most Frequently Asked Topics

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Registration & Account

How to open an account, what information you'll need, age verification — answers to all registration-related questions.

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Deposits & Withdrawals

Everything you need to know about depositing and withdrawing via bKash, Nagad, and Rocket — including limits and processing times.

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Bonuses & Offers

Welcome bonus, cashback, free spins — how to claim them and what the wagering requirements are.

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Security & Login

Password reset, two-step verification, account lock — everything you need to keep your account secure.

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Games & Betting

Learn the rules and strategies for slots, Live Casino, cricket betting, and more.

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Responsible Gaming

Deposit limits, self-exclusion, cooling-off periods — everything you need to play safely and responsibly.

Registration & Account

To create an account on cebaje, you'll need an active Bangladeshi mobile number (in the 01X-XXXXXXXX format) and a strong password. You'll also need to provide your full name and date of birth, as you must be 18 or older to register. Sign-up is completely free and takes just 2 minutes. Join today — Register and claim your welcome bonus.

Only one account is allowed per mobile number. Attempting to create multiple accounts may result in all accounts being suspended and balances forfeited. Please follow the Terms & Conditions — if you run into any issues, Help Center contact us.

Yes, once logged in you can update your email address, password, and contact details from Account Settings. However, changing your full name or date of birth may require identity verification. Any changes will need to be confirmed via email or SMS.

For large withdrawals, you may be required to upload a copy of your National ID (NID) or passport. You can submit your documents through the "Identity Verification" section in Account Settings. Verification is typically completed within 24–48 hours. Once KYC is complete, your withdrawal limit will be increased.

Yes, you can temporarily suspend or permanently close your account at any time. Help Center contact us and let us know the reason. It's a good idea to withdraw your balance before permanently closing your account. Self-exclusion is also available as part of our responsible gaming options — View Details।
Deposits & Withdrawals

On Cebaje, you can deposit via bKash, Nagad, Rocket, and bank transfer. Mobile banking deposits are usually credited instantly. For more details, visit Payment page here.

The minimum deposit starts at just ৳200, making it accessible for players of any budget in Bangladesh. The maximum deposit limit may vary depending on your payment method and account level. payments page Full limits for all methods are listed there.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days. Your first withdrawal may take slightly longer if KYC verification is pending. For any issues, Help Center let us know.

cebaje does not charge any deposit or withdrawal fees. However, your mobile banking operator (bKash/Nagad/Rocket) may apply their own transfer fees, which vary depending on the operator's policies.

Don't panic. First, wait 5–10 minutes — delays can sometimes happen due to server load. If it still hasn't gone through, take note of your transaction ID or reference number and Help Center Contact us and we'll have it resolved within 24 hours.
Bonuses & Offers

Your welcome bonus is automatically credited on your first deposit after creating a new account — no separate code required. To learn more about the bonus amount and wagering requirements, Bonus page here.

Wagering requirements refer to how many times you need to bet your bonus amount before you can withdraw it. For example, a 30x wager on a ৳100 bonus means you need to place ৳3,000 in bets. Only after meeting this requirement will the bonus convert to real balance. For full details, on the Bonus page available.

When you log in every day, the daily check-in bonus is automatically credited to your account. Logging in on consecutive days increases the bonus amount. You can also earn additional bonuses by participating in special events and tournaments.

Yes, Cebaje has a referral program. When someone opens an account and makes a deposit using your referral link or code, you'll earn a bonus. Full details and terms of the referral program are on the Bonus page here.
Security & Login

Click the "Forgot Password?" link on the login page, or log in directly via OTP Sign In. An OTP will be sent to your registered mobile number. Once verified, you can set a new password. The entire process takes just 2–3 minutes.

Go to Account Settings → Security → Two-Step Verification and enable it. Every time you log in, an OTP will be sent to your registered mobile number. With this enabled, no one can access your account even if they know your password — so we strongly recommend keeping it on.

Change your password immediately and log out of all active sessions. Then Help Center let us know. cebaje monitors suspicious login activity and sends alerts. You can also request a temporary account lock.
Games & Betting

cebaje offers slots, Live Casino (roulette, blackjack, baccarat), cricket betting, football betting, fishing games, and virtual sports. New games are added every week. To browse all games, on the Games page Go.

Yes, all games on Cebaje use certified RNG (Random Number Generator) technology. This ensures that every outcome is completely random and not predetermined. It is regularly audited by third parties through reputable game providers.

Yes, cebaje is fully mobile-optimized. All games run smoothly on any browser on Android or iPhone — no separate app download needed. With a good internet connection, you can enjoy live games without any lag.

After logging in, go to your dashboard or on the New Games page You'll find a list of ongoing tournaments there. To participate, place the required amount of bets on the specified games. Top players on the leaderboard win special prizes.
Responsible Gaming

Go to Account Settings → Responsible Gaming → Deposit Limits to set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period to give you time to reconsider.

Self-exclusion means voluntarily stepping away from gaming for a set period. You can self-exclude for 30 days, 6 months, or permanently. This can be done through Settings or by contacting the Help Centre's to submit your request. You will not be able to log in to your account during this period. For more details, Responsible Gaming page here.

Some common warning signs: spending beyond your set budget, chasing losses by playing repeatedly, cutting time with family or work to play, continuing to play despite financial difficulties. If any of these sound familiar, take a break and Responsible Gaming page here.

A Little More About the Cebaje FAQ

Cebaje's FAQ This section was built to help players in Bangladesh quickly find answers to the most common questions. We know that when you're new to an online gaming platform, a lot of questions come up — how to register, how long withdrawals take, how bonuses work. Our goal is to have all those answers in one place.

Each FAQ Answers are written in plain, straightforward language so anyone — regardless of age or technical background — can easily understand them. We skip complex terms and technical jargon and get straight to the point.

If this FAQdoesn't answer your question, feel free to reach out directly to Help Center contact us. Our English-speaking support team is available 24 hours a day, 7 days a week. Live chat responses typically come within 5 minutes.

Tips: Type a keyword in the search box above to quickly find what you're looking for — for example, "bKash", "bonus", or "password".

Cebaje believes that transparency and open communication are the foundation of trust. That's why we FAQ We regularly update this page with new questions and rule changes. Bookmark it to always have access to the latest information.

Quick Links

Create a New Account Log In Payment Methods Bonus Offers View All Games Help Centre Responsible Gaming

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If you can't find your answer in the FAQ, our support team is always ready to help.

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